A Dead body was used as evidence to payout policy at Old mutual
A video circulated widely on social media, showing a Kwazulu Natal family members dropping a dead body as evidence for funeral cover payout at Old Mutual Insurance offices following a dispute over claims.
Family bring their dead family member after @OldMutualSA refused to pay their policy benefit.#oldmutual #powerfm#aldrin50405:15 – 20 Nov 2019Twitter Ads information and privacy621 people are talking about this
It is alleged that Old mutual had refused to pay out and the family decided to take the body as proof to their offices.
Old mutual was dragged on Twitter with people accusing it of being insensitive
#OldMutual what kind of rubbish is this, why should a body be used as evidence to payout a policy? We are officially canceling Old Mutual.42806:18 – 20 Nov 2019Twitter Ads information and privacy114 people are talking about this
The insurer has since confirmed this incident, however, admitting the incident is regrettable and isolated because the claim had to undergo further assessments before pay-outs.
[EXPOSE OLD MUTUAL] Family bring their dead family member after @OldMutualSA refused to pay their policy benefit. Old Mutual’s arrogance is stinking now. What a shame! May the soul of the poor person Rest In Peace. Plz Retweet.
We can’t show you everything!
Good evening, this has been most unsettling and we are sympathetic towards the family during this difficult time. We can confirm that the claim was paid. Due to the sensitive nature of this matter, we will continue engaging directly with the family.4916:18 – 19 Nov 2019Twitter Ads information and privacy326 people are talking about this
Normally, many of Old Mutual funeral claims are paid within 8 hours once all requirements are met, however, on this case, it took long for the assessment to be made forcing the frustrated family to hand-deliver evidence of death-literally.
More To Follow…….